Activeline Frequently Asked Questions
Everything you need to know before purchasing.
What does Activeline sell?
Activeline specialises in practical digital eBooks covering subjects such as AI, technology, business, marketing, productivity and personal development.
Are Activeline books physical or digital?
All products in the eBook store are digital products. Nothing will be physically shipped to you.
How do I receive my eBook?
After your payment has been successfully processed, you'll receive instructions to access your digital purchase — download links appear on screen and are emailed to you.
How quickly will I receive my purchase?
Digital products are designed for immediate delivery after successful payment.
Can I read the eBook on my phone?
Yes. Our eBooks are designed to be accessible on compatible smartphones, tablets and computers. Please check the individual product page for the specific file format.
Do I need an eBook reader?
Not necessarily. Depending on the file format, you may be able to read your purchase using software already available on your phone, tablet or computer.
Do I need an account?
Where possible, we keep the purchase process simple. If an account is required for a particular product or service, this will be explained during checkout.
What payment methods do you accept?
Available payment methods — including Visa, Mastercard and PayPal — are displayed during checkout.
Is my payment secure?
Payments are processed using secure payment technology via Stripe and PayPal. Activeline does not need to handle your full card details directly.
Can I get a refund?
Digital products can be difficult to return once accessed or downloaded. If you receive a faulty file, an incorrect product, or a product materially different from its description, please contact us so we can investigate and help resolve the issue.
Can I share my eBook with someone else?
No. Digital purchases are intended for the individual purchaser unless the product specifically grants additional usage rights. Please do not redistribute, resell or publicly share purchased files.
Can I use the content commercially?
Usage rights vary by product. Please check the individual product description and licence terms before using any content commercially.
I haven't received my download. What should I do?
First, check your email's spam, junk or promotions folders. If you still can't find your purchase, contact our support team with your order details and we'll help.
I purchased the wrong eBook. What should I do?
Contact us as soon as possible. We will review the circumstances and let you know what options are available.
How can I contact Activeline?
Use our Contact page and send us your question. Please include your order number when contacting us about an existing purchase.
Still have a question?
Send us a message and our team will get back to you as soon as possible.
Contact us